But before that, a little about myself according to a personality test, quite accurate if you ask me except for the part bolded and underlined:
The Duty Fulfiller
You are responsible, reliable, and hardworking - you get the job done.
You prefer productive hobbies, like woodworking or knittings (wtf?).
Quiet and serious, you are well prepared for whatever life hands you.
Conservative and down-to-earth, you hardly ever do anything crazy.
In love, you are loyal and honest. If you commit yourself to someone, then you're fully committed. For you, love is something that happens naturally. And you don't need romantic gestures to feel loved.
At work, you remember details well and are happy to take on any responsibility. You would make a great business executive, accountant, or lawyer.
How you see yourself: Decisive, stable, and dependable
When other people don't get you, they see you as: Boring, conservative, and egotistical
Now back to the main topic, one of Junn's favourite actually. I still remember his comment when Jacklyn failed to boot her spanking new Sexy Red Dell Lappie for the first time, lols and to be honest, I had the similar thought BUT alas, that was not the case. In the end, had to opt for reinstallation of OS due to failure in identifying the root problem, my guess is the booting somehow pointed to some backed up OS instead of the host one. Oh well...
And you know what, just because I work in the IT industry, many assume that I would miraculously have the knowledge to solve whatever issues they face on their PC, regardless of hardware or software or network. Usually the older generation with young kids as our generation utilizes Google, the one stop solution to all your troubles. If I were to charge 10 bucks for every single consultation, I would have a steady flow of side income to supplement my meagre monthly salary *daydreams*
The following would be a case study, based on a true account, on one of the typical cases of user problem. Names will be changed for anonymity purposes:
* received a call from User A then passed to User B who has been delegated with the troubleshooting task. Issue with opening file of unknown type.
* due to insufficient data, solution to request assistance from owner of file requested.
* received call from User C, now delegated with troubleshooting task for the earlier incident. File type finally identified as PDF from a mail attachment, failure on opening with Adobe Reader 9. Suggested to open file with PC 2 but denied, reason insisted, PC 2 not installed with Adobe Reader.
* request for attachment to be sent over for testing and verification, request approved.
* attachment not received, call initiated to User C. Resent sequence initiated.
* mail received in SPAM folder due to typo in email address *log interrupted - wondering how come type in email address still can reach my SPAM folder one, really tak berapa faham loh* Request for attachment to be resent, approved.
* User C forwared the failure notice mail instead of the actual mail containing the attachments, tolerance level peaked, vulgar log about to be initiated. Re-requested attachment to be sent.
* User C installed Adobe Reader 9 on notebook, still facing issues in opening said PDF file. Attachment finally received, said PDF files opened successfully in PC installed with Adobe Reader 8.1, wonders if issue due to version difference, non-backward compatible. Case similar to MS Office 2007 files having the new 'plus X' extension, denying access by the previous office versions unless saved in compatible mode.
* Reported findings to User C and suggested to have version 8 installed instead of the latest one, it might just do the trick *half an hour later* Received SMS from User C stating that the file has been successfully opened, thank you note attached.
* Called User C, found out that PC 2 already had version 8 installed prior to this. Failure to utilize secondary resources in the initial stages as suggested have caused unrequired delay and time wastage which proved to be quite costly in overall.
* Informed User C of urge to punch her on the face and also recommended her to punch herself on the face, it might just do some good.
And that ladies and gentleman, would be one of the classic cases of user problem which can be loosely defined as human error, problems caused by inability and refusal to accept possible workarounds in due to reasons only known by Users A, B and C.
The Duty Fulfiller
You are responsible, reliable, and hardworking - you get the job done.
You prefer productive hobbies, like woodworking or knittings (wtf?).
Quiet and serious, you are well prepared for whatever life hands you.
Conservative and down-to-earth, you hardly ever do anything crazy.
In love, you are loyal and honest. If you commit yourself to someone, then you're fully committed. For you, love is something that happens naturally. And you don't need romantic gestures to feel loved.
At work, you remember details well and are happy to take on any responsibility. You would make a great business executive, accountant, or lawyer.
How you see yourself: Decisive, stable, and dependable
When other people don't get you, they see you as: Boring, conservative, and egotistical
Now back to the main topic, one of Junn's favourite actually. I still remember his comment when Jacklyn failed to boot her spanking new Sexy Red Dell Lappie for the first time, lols and to be honest, I had the similar thought BUT alas, that was not the case. In the end, had to opt for reinstallation of OS due to failure in identifying the root problem, my guess is the booting somehow pointed to some backed up OS instead of the host one. Oh well...
And you know what, just because I work in the IT industry, many assume that I would miraculously have the knowledge to solve whatever issues they face on their PC, regardless of hardware or software or network. Usually the older generation with young kids as our generation utilizes Google, the one stop solution to all your troubles. If I were to charge 10 bucks for every single consultation, I would have a steady flow of side income to supplement my meagre monthly salary *daydreams*
The following would be a case study, based on a true account, on one of the typical cases of user problem. Names will be changed for anonymity purposes:
* received a call from User A then passed to User B who has been delegated with the troubleshooting task. Issue with opening file of unknown type.
* due to insufficient data, solution to request assistance from owner of file requested.
* received call from User C, now delegated with troubleshooting task for the earlier incident. File type finally identified as PDF from a mail attachment, failure on opening with Adobe Reader 9. Suggested to open file with PC 2 but denied, reason insisted, PC 2 not installed with Adobe Reader.
* request for attachment to be sent over for testing and verification, request approved.
* attachment not received, call initiated to User C. Resent sequence initiated.
* mail received in SPAM folder due to typo in email address *log interrupted - wondering how come type in email address still can reach my SPAM folder one, really tak berapa faham loh* Request for attachment to be resent, approved.
* User C forwared the failure notice mail instead of the actual mail containing the attachments, tolerance level peaked, vulgar log about to be initiated. Re-requested attachment to be sent.
* User C installed Adobe Reader 9 on notebook, still facing issues in opening said PDF file. Attachment finally received, said PDF files opened successfully in PC installed with Adobe Reader 8.1, wonders if issue due to version difference, non-backward compatible. Case similar to MS Office 2007 files having the new 'plus X' extension, denying access by the previous office versions unless saved in compatible mode.
* Reported findings to User C and suggested to have version 8 installed instead of the latest one, it might just do the trick *half an hour later* Received SMS from User C stating that the file has been successfully opened, thank you note attached.
* Called User C, found out that PC 2 already had version 8 installed prior to this. Failure to utilize secondary resources in the initial stages as suggested have caused unrequired delay and time wastage which proved to be quite costly in overall.
* Informed User C of urge to punch her on the face and also recommended her to punch herself on the face, it might just do some good.
And that ladies and gentleman, would be one of the classic cases of user problem which can be loosely defined as human error, problems caused by inability and refusal to accept possible workarounds in due to reasons only known by Users A, B and C.
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